Friday, May 04, 2012

It was the Best of Times. It was the Worst of Times. And, There was a Coffee Maker.

A couple of days ago, my Keurig coffee maker became possessed by a demon.

I used every troubleshooting technique I could find on the world wide web, because I love my Keurig and I was going to perform CPR until someone pulled me off of its cold, dead body.

But, finally, even I had to admit that I needed more intervention that the internets could provide - and, as much as I love you, Coffee Maker, I just can't clean up the reservoir-full of water that you keep spitting on my counter in the name of "Priming" yourself one more time. So, I called Keurig to tattle on her bad behavior. (That's right. I just made my coffee maker a girl. Because we're like sisters.)

The rep listened to my woes and said, "Sounds like you've done every troubleshooting tip I could have suggested for you. How about I just send you a new brewer?"

Um. Yes, please?* Wow. Well done, Keurig. THAT is customer service.

Now. Where is the nearest Starbucks? This is going to be a rough two to three business days.

*Turns out my loyalty toward this particular "sister" coffee maker wasn't so strong after all. She's going to be replaced. By a better sister.

Would it be bad to use this as a cautionary tale for my children?

*clink clink* [coins in the Therapy Fund... coins in the Therapy Fund...]


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